Welcome to Advance Online

Telehealth and tech solutions to optimise your health

Since 1995 our group has been successfully supporting Victorian patients with chronic health issues to lead happier and more productive lives. The rates of chronic pain and mental health issues have dramatically increased over the past decade. That is why Advance Healthcare has developed Advance Online - bringing quality medical, psychology, physiotherapy and dietitian services to the whole of Australia via telehealth and innovative tech solutions. Advance Online offers multi-disciplinary Pain Managament to people with chronic pain and psychology services for people with mental health issues across Australia.

Our clinical programs have been developed and refined over decades by our expert team of practitioners led by Associate Professor Jon Ford (Managing Director, PhD, Musculoskeletal and Pain Physiotherapist), Dr Aston Wan, (Medical Director, Specialist Pain Physician) and Charles Ruddock (Clinical Director of Psychology, Clinical Psychologist). Our approach is supported by our world-leading clinical research team who have published over 50 peer-reviewed papers on the management of chronic health issues. You can rest assured that your Advance Online treatment program has been developed around scientifically supported approaches that adhere to the best practice guidelines.   We have over 50 practitioners to support your health journey who share an unwavering passion for the effective treatment of people with chronic health issues.

A full listing of our practitioners can be found here. 

Advance Online - Pain Management

Multi-disciplinary Pain Management with pain specialists, physiotherapists, psychologists and dietitians is the gold standard treatment for people with chronic pain. Our online Pain Management program runs for 8-12 weeks and includes telehealth sessions at least weekly. Our online Pain Portal provides patients with important information on their pain problem and interactive tools to support the telehealth sessions. So you can get the best treatment supported by our Pain Portal whenever and wherever you need it.

Find out more about the Advance Healthcare Pain Management program here. If you are an existing patient of Advance Online you can access the Pain Portal below. If you are a referrer or payer and wish to see the Pain Portal in action please contact rmcmeeken@advanceonline.health. An example of the Pain Portal content can be seen here.

Advance Online - Psychology

Our Advance Online psychologists are experts in the management of common mental health problems (eg depression or anxiety) using telehealth. Using the latest cognitive-behavioural as well as Acceptance and Commitment Therapy techniques we can help people with mental health issues to return to enjoying life. Our focus is on short-term interventions of up to 10 sessions working on developing self-management skills that helping patients return to previous level of function in their personal, social and work environments. We work closely with other health providers and relevant stakeholders, particularly the referring doctor

At Advance Online we recognise that accessing affordable psychology particularly in remote areas can be a challenge. That is why we can bulk bill patients who have a Medicare referral from their GP.

Our online Psychology Portal is under development and will have a range of important information and interactive tools to support the telehealth sessions.

How does it all work?

The Advance Online services work because

• We treat every patient like an individual tailoring the treatment to meet your needs

• Through the interactive online learning modules and other information on the Advance Online Portals you will learn strategies on how to manage your chronic injury and recovery

• We work with you to build physical and mental strength to return to a happier and more productive life

• We have shown during the COVID lockdown that telehealth using our technology is just as effective as face to face for chronic health problems

• We often combine individual and group sessions to supports your rehabilitation journey through learning from others with chronic health issues

• We are here to support you every step of the way

Why us?

We are one of the largest and most established providers for people with chronic health issues in Australia with 6 practices, over 50 practitioners and over 30 years’ clinical and research experience. In addition:

• Our Pain Management program is based on the latest research evidence including a systematic review of a large number of clinical trials (Kamper et al 2015) and our own clinical trials

• Over the past 5 years we have collected program results from over 3000 patients. This shows 90% of patients completing our program report significant improvements. You can see the results of our program compared to other pain management programs around Australia below